Privacy Policy

1. Information We Collect

At Walters Controls, Inc. ("WCI", "WaterControl", "we", "us", "our"), we respect your privacy. This policy describes how we collect, use, and protect your personal information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide services: Process quotes, schedule installations, perform maintenance, and communicate about your projects
• To improve our website: Analyze usage patterns to enhance user experience
• To communicate: Send service reminders, project updates, and respond to inquiries
• To comply with legal obligations: Maintain records as required by law

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data based on:

• Contract performance: To fulfill our service agreements
• Legitimate interests: To improve our services and communicate with clients
• Consent: Where you have given explicit permission
• Legal obligation: To comply with applicable laws

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for basic website functionality
• Analytics cookies: To understand how visitors use our site (Google Analytics)
• Preference cookies: To remember your settings

5. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service providers: Equipment manufacturers, shipping carriers, software vendors who assist our operations
• Professional advisors: Lawyers, accountants, insurers
• Legal authorities: When required by law or to protect our rights

All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers with access controls
• Regular security assessments
• Employee training on data protection

While we strive to protect your data, no transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Active client relationships: Duration of service + 7 years (records retention)
• Inquiry/submission data: 2 years
• Website analytics: 26 months

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal obligations)
• Restriction: Request limited processing of your data
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Withdraw consent: Where processing is based on consent

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

10. International Data Transfers

Our operations are based in the United States. If you are located outside the US, your information may be transferred to and processed in the US. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be notified via email or website notice.

12. Contact Information

For privacy-related questions or to exercise your rights:

• Email: support@walterscontrols.pro
• Phone: +1 (213) 464-3258
• Address: 4916 OAK CIRCLE DR N Mobile, AL 36609